Do you know what is annoying? Not finding your emails in your AOL Desktop Gold account. Though, missing emails problems with the AOL Desktop Gold is one of the most common issues. Users experience this even after they successfully download and install AOL Gold. Don’t panic, just follow the solutions that we have given below. And know more about this issue and how to fix it.

Reasons for missing emails in AOL gold 

When emails go missing in AOL Gold, it is often due to a few simple causes:

  • The messages are in the wrong folder due to the clients’ settings of the third-party mail
  • Due to the long time of inactivity your account gets deactivated

Whatever the reasons, you need to fix this problem as soon as possible. So, follow the below-mentioned methods carefully:

Look in the other folders for your missing emails

The first place to check if you’re missing emails is the other folders within your AOL gold. If you have found your missing mails in these folders. Then they were either filtered wrongly or mistakenly marked as spam. Check your spam and filter settings. To ensure that the incoming mails came in their respective folder.

Check your other account email client settings

Another reason a user can’t find their email. Is because of the settings from a third-party email client application. It is possible that the settings are set in these programs. To delete the emails from the AOL server every time you open your mail. You can eliminate this missing emails issue by enabling the “keep email on server” setting.

Moreover, if your email isn’t missing or deleted. But going directly to an unexpected folder, it is due to the normal outcome of using IMAP to access your mail. IMAP syncs your email despite where you use it. This means that it sorts out emails based on the client’s specifications.

Missing Emails

Make sure your account isn’t deactivating for a long time of inactivity. 

If you haven’t signed in to your account or been active on it for a while. Then there is a possibility that your account is in the process of being deactivated. Due to inactivity. If that happens, then you may lose some of your emails. Because the deletion process depends on the amount of time you have been active.

We guarantee that after following these solutions. The missing emails problem will be easily removed. If the problem still persists, then try downloading. And installing the AOL Gold Desktop again on your computer.

System Requirements To Download AOL Desktop Gold

For Windows 

The following are the hardware and software requirements for Windows devices. If you have the missing emails issues on AOL Gold windows, check for these requirements before installing it again:

  • Device Speed: 266 MHz or above.
  • Space in RAM: 1024 MB (minimal).
  • Hard-disk space: 512 MB (minimal).
  • Standard Screen resolution: 1024 x 768.
  • Operating system: Windows 7, or higher.
  • Download Agent: Any Windows supporting web browser.
  • Internet connection: Wireless, broadband, or DSL.

For MAC 

For the Mac devices, these are the requirements.  If you have the missing emails issues on AOL Gold Mac, check for these requirements before installing it again:

  • RAM Space: At least 1 GB RAM.
  • Processor: 266 MHz (minimal).
  • Hard-disk space: 0.5 GB (minimal).
  • Operating System: Mac OS X or higher.
  • Standard Screen: 800×600 (standard but may vary).
  • Download Agent: Any Mac supporting web browser.
  • Internet connection: Wireless or broadband.

How To Download AOL Desktop Gold

If you have the missing emails issues on AOL Gold Mac. Follow these steps noted below to get AOL Desktop Gold in your computer system:

Step 1: 

Create Desktop Gold Account

It is very important to already have an account. If you are ready to buy the Desktop Gold trial or advanced plan membership. In case you don’t have an account, create it first. Use the link provided and then try to buy it.

Step 2: 

Go To My Accounts

In the next step, you need to navigate to the “My Account” section. For this, first and foremost, you will have to log in to your email account. And then go to “My Accounts” >>Services>>Subscription>>Get Started. To buy the Desktop Gold membership.

Step 3: 

Make Payment

When you click on Try it for 30 days or Buy Advanced Plan. The software will redirect you to the credit card details page. Provide your activated card details and other needed information. And make the payment by walking through the online instructions.

NOTE: As the payment is being processed, do not refresh or go to any other tab. Otherwise, your payment process will get interrupted and show the pending message.

If you need further assistence regarding AOL Gold, feel free to contact us at:


Tool-free- +1 (800) 350-3208

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